1. About these terms
ContractReach is the trading name of Max Cooper, a sole trader. References to “ContractReach”, “we” or “us” mean Max Cooper trading as ContractReach. You can contact us at contact@contractreach.co.uk.
Business address: 6 Caledonian Street, Hebburn, NE31 1BY.
These terms cover ContractReach’s prospect research and email outreach service for business customers. References to “you” mean the business buying the service, including a sole trader buying for their business. Read these terms alongside your written service agreement and the Guarantee Terms.
A territory check is a free enquiry with no obligation to proceed. It does not reserve a territory, create a subscription or authorise payment. A paid service is agreed only when both parties accept the service details in writing.
Before you commit, the service agreement must identify the contracting parties and confirm:
- Your service, target customer group, area and campaign scope.
- The start date, billing cycle and £299 monthly fee, with no VAT charged.
- The territory protection and how to cancel with no notice period.
- The first-month guarantee dates and claim arrangements, using the payments-received calculation in the Guarantee Terms.
Campaign-specific details supplement these pages. Any departure from them must be expressly identified and agreed in writing before you commit; a general reference to another document does not silently change the guarantee.
2. What the service includes
The £299 monthly service includes targeted prospect research, personalised email outreach, follow-ups, reply qualification, interested prospects passed to you and weekly campaign reports, within the scope agreed for your business.
We will provide the service with reasonable care and skill. You approve the targeting and email wording before outreach begins. Changes to the agreed service, targeting or material claims require written agreement.
An interested opportunity is a business contact who shows genuine interest in discussing your service, for example by requesting a quote or a call. Email opens, automated replies and uninterested responses are not interested opportunities.
We pass relevant conversations and contact details to you. You then handle the call, site visit, quote and any agreement with that prospect. ContractReach does not accept work or enter contracts with prospects on your behalf.
3. Territory protection
Territory protection applies to the combination of service, target customer group and geographic area agreed for your campaign. We will not run a competing campaign for another client targeting that same combination during the agreed protected period.
This does not prevent campaigns for different services or customer groups in the same area. Availability is checked before you sign up; the exact scope and duration are recorded in your service agreement. Protection does not give ownership of an area or stop prospects choosing other suppliers.
4. Working together
You are responsible for accurate information about your business, services, credentials and claims, and for having permission to use any material or contact data you supply. You authorise us to use the approved material for your campaign, while retaining your existing rights in it.
Please review campaign material, tell us about relevant changes and respond to opportunities. Keep reasonable records of outcomes so reporting and any first-month guarantee assessment use accurate information.
Both parties must comply with applicable data protection and marketing rules. Your approval does not remove our responsibility for the outreach we carry out. We will not knowingly send unlawful or misleading material.
5. Price and payment
The total service price is £299 per month. ContractReach is not VAT registered, so no VAT is charged. Before you commit, your written agreement confirms the payment method and billing dates.
Additional work or a change to the agreed fee requires your agreement in writing before it is charged. The enquiry form does not collect payment card details or authorise a payment.
6. Monthly service and cancellation
The service runs month to month. You can cancel at any time with no notice period and no cancellation fee.
To cancel, email contact@contractreach.co.uk with your business name. A cancellation received before the next renewal stops that renewal; no minimum number of days’ notice is required. Its receipt, rather than our acknowledgement, determines when you cancelled.
Unless you ask us to stop outreach sooner, service continues until the end of the period you have already paid for. Your written service agreement confirms the billing dates and treatment of any unused prepaid service. We will acknowledge your cancellation and confirm the service end date.
Ending the service does not, by itself, remove a valid first-month guarantee claim. The guarantee assessment and cancellation of future monthly service are separate matters.
7. First-month guarantee
Our first-month guarantee covers opportunities generated during your first 30 days of service. We assess money actually received from those opportunities between your campaign start date and the end of one additional calendar month after the first 30-day period. This gives those opportunities an additional month to develop.
If the qualifying payments received are below £299, you are entitled to a full £299 refund under the Guarantee Terms. Unpaid invoices, quotes and future contract value do not count. The calculation excludes any VAT you charge and deducts refunds and chargebacks during the measurement period. We confirm the calendar dates in writing before you sign up. The refund covers the whole first-month fee, not just the shortfall below £299.
8. Information and confidentiality
Both parties must protect confidential business information received through the service and use it only for the agreed work. It may be shared with people who need it to deliver or advise on that work, subject to appropriate confidentiality, or where disclosure is required by law. This obligation continues after the service ends and does not cover information already lawfully public.
Personal information must be handled lawfully and only for a justified purpose. Our Privacy Policy describes website enquiries and our own business processing. Campaign-specific controller and processor responsibilities must be documented before processing begins; where a processing agreement is required, that agreement forms part of the service arrangements.
When we pass a prospect to you, you are responsible for your subsequent use of their information, including respecting objections and any privacy information you need to provide.
9. Concerns and changes
If you have a service concern, email contact@contractreach.co.uk with your business name, what happened and the outcome you are seeking. We will review the relevant records and explain our response in writing. Privacy complaints have a separate process in our Privacy Policy.
Changes to an existing agreement require written agreement. Updating this website does not retrospectively change the terms of your campaign or first-month guarantee.
Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any liability, right or remedy that cannot lawfully be excluded. The first-month refund guarantee does not replace other rights or remedies you may have.