1. What the guarantee covers
This guarantee is offered by Max Cooper, a sole trader trading as ContractReach, with the £299 monthly outreach service. No VAT is charged. It covers opportunities generated during your first 30-day service period.
Business address: 6 Caledonian Street, Hebburn, NE31 1BY.
If the money you actually receive from those opportunities, calculated as set out below, is less than £299 by the end of the measurement period, you are entitled to a full £299 refund of your first month’s service fee under these terms.
The guarantee is a commitment to refund a qualifying first-month fee. Its assessment is based on payments received from the covered opportunities, not simply on the number of emails or leads delivered.
2. Campaign dates and measurement period
The first 30 days identify which opportunities are covered. We count payments received from those opportunities between the campaign start date and the end of one additional calendar month after that 30-day period. Payments received during the first 30 days also count.
The campaign start date is day one. The measurement period ends at the end of the matching date in the following month after day 30, or the last day of that month if there is no matching date.
Example: if your campaign starts on 1 September, the covered opportunities are those generated from 1 to 30 September. We count qualifying payments received from 1 September to 30 October, inclusive. You can claim after 30 October if the total is below £299.
Before you sign up, the written service agreement confirms:
- Your campaign start date and the end of the covered 30-day period.
- The revenue measurement dates, using the first 30 days plus one additional calendar month described above.
- The payments-received calculation set out in section 3 below.
- The claim arrangements and the timing for handling a valid refund.
These details must be clear before you commit. The extra month is time for the covered opportunities to develop; it does not require you to buy a second month of our service. We cannot extend the measurement period or change the calculation retrospectively to avoid a refund.
3. How revenue is assessed
For this guarantee, attributable revenue means money your business actually receives during the measurement period from opportunities ContractReach generated for you during the covered first 30 days. Issuing an invoice does not count as receiving payment.
- Payments must be received during the measurement period. Unpaid invoices, quotes and unpaid future contract value do not count.
- A deposit or part payment counts only to the extent it has actually been received. The unpaid balance does not count.
- Exclude any VAT your business charges and deduct refunds or chargebacks made during the measurement period relating to those payments. Your own operating costs are not deducted: this measures revenue, not profit.
- Payments received after the measurement period ends do not count and do not remove an otherwise valid refund claim.
A covered opportunity must involve genuine interest from a business contact. Email opens, automated replies and uninterested responses do not count. A quote or expression of interest does not, by itself, establish revenue.
Only payments linked to the covered opportunities are included. Payments from unrelated customers or other marketing are not included. Where attribution is unclear, we review the campaign correspondence and relevant sales records with you.
If assessed attributable revenue is below £299, the refund is the whole first-month service fee. If it is £299 or more, no refund is due under this guarantee.
Example: if your first-month fee was £299 and qualifying revenue was £150, a valid claim returns the full £299 fee. The refund is not limited to the £149 shortfall.
4. Making a claim
Once the first 30 days and additional calendar month have ended, email contact@contractreach.co.uk with your business name, campaign start date and a summary of payments received from the covered opportunities, including any VAT, refunds or chargebacks to exclude.
If you received no payments, say so. We will compare your summary with the campaign records and may request relevant payment records, invoices or correspondence to check amounts, receipt dates and attribution. An unpaid invoice is not evidence of money received. Please redact unrelated personal or financial information. We do not require access to your entire bank account or customer database.
We will explain our assessment in writing and process valid refund claims promptly. The response will set out the amount and how the refund will be returned. If further evidence is needed, we will explain what is missing.
If you disagree with the assessment, reply with the points you would like reviewed. We will reconsider the relevant records and explain the outcome. Your statutory rights are unaffected.
5. Scope of the refund
The refund covers the first month’s service fee you paid. It does not reimburse later monthly fees, your time, other business costs or fees paid to other providers. This does not limit any separate rights or remedies you may have.
You do not have to renew into another paid month solely to keep a valid first-month guarantee claim. Cancelling the ongoing service and claiming under the guarantee are separate processes. Sending a claim does not automatically cancel your monthly service; see our cancellation terms.
The terms and campaign details agreed when you signed up apply to your campaign. Later website changes do not retrospectively reduce your guarantee, and nothing here removes rights or remedies that cannot lawfully be excluded.
6. Questions about the guarantee
If you have a question about these terms or the campaign details provided to you, contact ContractReach at contact@contractreach.co.uk.